Coronavirus Information

To our customers

To all our wonderful customers,

Our staff at Molke are our number one concern. We are all aware of the situation in our country right now, and we all need to do everything we can to minimise the spread of this virus. As many of you will already know we make our underwear ourselves here in rural Perthshire. This means bras and pants are made daily by our fantastic team and added into stock before we send them out to you. Whilst we know just how important comfy boobs are, the health and well being of our staff is of paramount importance to us right now.

We have paused production at Molke but will continue to do everything we can to ensure the jobs of our wonderful staff remain safe and that we can continue to provide you, our customers, with what we feel is the world’s most awesome underwear. We are working with absolute minimal staff, working in isolation and ensuring social distancing guidelines are met.  We may be slow to respond to emails/messages so please do have patience and understanding. This also applies to the shipping of orders and processing of returns.  We will be posting a few times a week and orders will take longer to be processed.

During this time please do not worry about returns. We are extending our return policy to 60 days, if this is still a concern please do contact us and we will do our best to help you.

 

Deliveries

We use Royal Mail (and their partners in international countries) for shipping to our customers. Royal Mail are working closely with the government to ensure that they adhering to current guidelines. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. Further guidance on Royal Mail’s policy can be found here.

We have taken the decision to stop local collections of orders at this time.

Fittings in Store

To protect customers and staff we have taken the sad decision to stop customer fittings here at our HQ in rural Perthshire. We will still be offering fit advice and fit checks over email.  Anyone needing fit advice please feel free to contact us at pixie@molke.co.uk and a member of the team will be happy to help you out.

Together we can make sure we are looking out for family, friends and neighbours.  We are doing all we can to rise to this challenge. Supporting our customers and staff will always be our priority. We will continue to update this page as the situation develops and guidance changes.