FAQs

These are some of the most common questions that the Pixies get asked. If you can't find the answers you're looking for please get in touch or send us an email on pixie@molke.co.uk!

Please note: Due to recent Covid-19 restrictions in Scotland, we have been unable to produce more stock in our small factory unit in rural Perthshire. We are currently working on a restock and new items will be listed on the website periodically. We are also unable to offer in store fittings until further notice. The safety and wellbeing of our staff is our main priority. We appreciate your patience as we get back up and running again.

General

Q: Will you be you restocking *design* in my size?

A: We make all of our underwear here in our small unit in rural Perthshire in Scotland. We currently have a small team of machinists so are unable to make large amounts of stock, but new items are listed on the website daily so please keep checking back. We are currently looking to expand our team so we will be able to increase production. We have a handy stock alert system on each product listing, where if the size you require isn't available then you can select to be notified via email as soon as that size and colour/print is restocked.

Q: Are your bras padded? Will my nipples show?

A: Our bras are not padded. Each cup is lined with an extra layer of our lovely cotton jersey to provide extra support which some customers find is enough to conceal nipples. We do have some customers who choose to wear pads in the cups. We would recommend joining our Fans of Molke Facebook group and having a search through there as this is something that has come up a few times.

Q: Are your bras suitable for breastfeeding?

A: Yes! They were initially designed with easy access for breastfeeding in mind. The design of the bra allows you to easily slide a cup to the side and out of the way without having to deal with fiddly clips or hooks. Our bras are for everyone - breastfeeding or not.

Q: Do you have any bras that fasten instead of putting it on like a top?

A: At the moment this is something we are unable to offer, however we are working on a new design that we hope will address some of the accessibility issues of our current style.

Q: Do you make swimwear?

A: Swimwear is coming!  Very soon in fact.  We have faced many delays with it, but our first small run of swim bras and briefs made with recycled polyamide will be available soon.  Due to all the delays and issues we’ve faced this year there won’t be a big range available just yet, but we plan to add in more styles and colours very soon.

Q: Do your bras contain latex?

No. Our jersey cotton fabric is made up of cotton and elastane. Elastane is a synthetic that is comprised of a minimum of 85% polyurethane polymer and is not a latex-based product. We also use clear elastic in the cups to retain the shape and keep the stretch. This has a 100% polyurethane elastomer content which does not contain latex. The bottom band elastic is made up of  55.9% Polyamide, 10.00 % Spandex and 34.1% Polyester.

Q: Is your fabric organic?

Currently all our printed fabrics are GOTS certified organic. Our plain colour fabric is OEKO-TEX certified. We plan to have all fabrics GOTS certified organic soon.

Sizing/Fitting

Q: I am a size *insert size here*, what Molke size would you recommend?

A: We would definitely recommend popping over to our size calculator and measuring yourself as per the instructions there. This will give you a good starting point to finding you Molke size. Alternatively if you would like more help with sizing please drop us an email at pixie@molke.co.uk with more info and we will be able to offer some advice.

Q: Can I come to Molke HQ and get a fitting?

A: *At the moment due to Covid -19 restrictions we are currently unable to offer this service. Please email pixie@molke.co.uk for a fit check.*

We love it when people come to visit and we are always happy to help you find your perfect fit. We would always ask that you drop us a message or give us a call in advance to let us know you are coming in so we can make sure there is someone available to help.

Q: How do I measure myself for the calculator?

A: We have a handy video on our YouTube channel with advice on how to take the three measurements. You can watch it here!

Q: I'm currently breastfeeding, when should I measure?

A: If you are breastfeeding it is best to measure yourself when you are at your fullest in order to get a size that will be best for your needs. When you try the bra on do make sure there are no tight spots that could cause block ducts or mastitis. If you need a bra to wear at night you can go up in the band so it’s extra comfy whilst still holding breast pads in place.

Q: The size calculator has an error message or it says your size isn't covered?

A: If you encounter any issues or error messages with the size calculator please get in touch with us using the 'Contact us' form or via email at pixie@molke.co.uk and a member of the team will be happy to help further.

Q: How do I put on/take off my Molke bra?

A: We have a handy video on our YouTube channel demonstrating a couple of common techniques for putting on/taking off your Molke bra. You can watch it here!

Q: What is a swoop and scoop?

A: When you try on any bra it is important to do a full swoop and scoop. This means you use your hand to bring all you breast tissue up into the cup and round from under your arm. When all of your breast tissue is in the cup you will be able to accurately tell if the bra is a good fit for you and you will have the best, most comfortable support.

Q: What do the fabric ratings mean?

A: Due to the processes involved in knitting and dyeing our fabric there will be slight variation in the finished product. To help you understand the fit of Molke better we have added in to the website some fabric ratings. Each product listing has a number image noted clearly in the description.

1 - Comfort fit
Ideal for wearing at night, breastfeeding or those who prefer a softer relaxed fit. If you want more support we would recommend sizing down in the cup.

2 - Everyday fit
Great support for everyday wear, these fabrics will give you the comfort you love from a Molke bra

3 - Firm fit
Great for low impact sports or bigger boobs, our firmer fabrics will hold everything in place whilst still offering Molke comfort.

Q: Do I need to change sizes for different ratings?

A: Most of our customers happily wear the same size in all fabric ratings. However, if on the cusp of sizes the slight changes in fabric can be enough to push you up or down into the next cups. For example you may be a 34GG and wear the M/Super in ratings 2's and 3's, but to maintain a higher level of support you may find you can go down to the M/Cosmic in the ratings 1. 

Q: Do you offer custom alterations?

No. We are still only a small team and are currently unable to accommodate custom requests. Offering custom options such as longer/shorter straps and reverse crossovers was trialled twice last year as we wanted to try and make the bras as accessible for as many people as we could. Unfortunately it was unfeasible as it was disruptive to the production process and wasn’t a sustainable option for the company. We are currently working on a new bra design which will be more accessible and suitable for even more customers. 

Ordering/Returning

Q: Do you ever do discounts/sales?

A: We believe in the value of our products and our customers so we don't offer discounts or run sales. We always strive to offer consistent pricing without fuss or gimmicks. We want you to know you will always receive the same quality, ethically made garments you have come to know and love. We may on occasion reduce end of line items in order to clear space, however this is not something we do regularly. When you buy from us, as well as receiving a well-made ethically sourced item, you are also supporting a small business that pays the Real Living Wage to it's staff. 

Q: Do you sell gift cards?

A: We do. You can find them here. Our gift cards are sent as e-vouchers so you will receive them via email directly after purchase. We do not send anything to you in the post.

Q: Do you ship internationally?

A: We are happy to confirm that we ship worldwide. Postage within the UK is £3.95, within Europe £6.50 and £8 for the rest of the world.

Q: I need to return my bra, how do I do this?

A: If you live in the UK you can use our free returns portal which can be found here. We are happy to offer a full refund of any items that are returned to us in their original condition.

Returning outside of the UK, please return the item using to the returns address enclosed with your order. Whilst we are unable to provide free return postage outside of the UK, we do refund the original postage charge for all orders returned in full. 

Our Delivery and Returns page can be found here. 

Q: Will I get my shipping refunded?

A: If you are returning an entire order we will refund your shipping costs too. If you decide to keep anything from your order you will only be refunded for what you return. You can find more information in our Terms and Conditions.

Q: Can I return for an exchange?

A: We no longer offer exchanges at Molke. If you would like to try a different size please return for a refund and reorder.

Q: What packaging do you use?

A: We do not use any plastic in our packaging here at Molke. Your item will come wrapped in 100% recycled tissue inside a reusable and fully recyclable mailer bag. Our information leaflets and invoices are all printed on recycled paper.