Privacy Policy

Who we are

Molke Ltd. (company number SC552204), is a company registered in Scotland and our registered office is at Molke Ltd, Newlands Business Park, Perth Aerodrome, Scone, Perth, Perthshire, United Kingdom PH2 6NL. Our main trading address is also Molke Ltd, Newlands Business Park, Perth Aerodrome, Scone, Perth, Perthshire (“Molke”, “we” or “us”).

We are committed to protecting and respecting your privacy. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), process your personal data as a customer of our products or services, and tell you about your privacy rights and how the law protects you. Please read the following carefully to ensure that you fully understand how and why we are using your personal data.

 

Purpose of this privacy notice

This privacy notice aims to give you information on how Molke collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service, sign up to our newsletter, or contact us.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them.

 

Contact details

Molke is the controller responsible for your personal data. If you have any questions, comments or requests regarding this privacy notice or our data protection practices, please contact us by email at pixie@molke.co.uk.

You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

Third-party links

This website may, from time to time, contain links to and from the websites of participant organisations, our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

 

Personal data we may collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: your name and title.
  • Contact Data: your address, billing address, email address and telephone numbers.
  • Usage Data: information about how you use our products, services and website.
  • Image or Data: any images you voluntarily submit to us.
  • Technical Data: your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in type, operating system, and other technology on the devices you use to access our website.
  • Financial Data: includes bank account and payment card details.
  • Transaction Data:includes details about payments to and from you and other details of products and services you have purchased from us.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific service feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

How your personal data is collected?

We may request that you provide us with personal data when you:

  • Become a customer of Molke;
  • Purchase our products or our services;
  • Complete a form on our website;
  • Contact us by phone, email, social media or otherwise;
  • To manage your relationship with us;
  • To recommend products or services which may be of interest to you;
  • Submit an image to us for fitting checks or when you choose to submit your image to our image gallery on our website;
  • Submit feedback to us on our website.

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Most browsers accept cookies automatically, but you can visit the ‘options’ or ‘preferences’ menu on your browser to change these settings. You have the option to accept cookies, to be notified when a cookie is issued or refuse cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Please see our cookie policy for further details.

 

How your personal data is used

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We use personal data held about you in the following ways:

Purpose

Type of personal data

Legal basis for processing

When you agree to become a customer of Molke

·        Identity and Contact Data

·        Performance of a contract with you

To manage our relationship with you by responding to your enquiries and notifying you of changes to our terms or privacy notice

·        Identity, Usage, and Contact Data

·        Performance of a contract with you

·        Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

 

 

·        Identity, Contact, Financial, Transaction, Marketing and Communications Data

·        Performance of a contract with you

·        Necessary for our legitimate interests (to recover debts)

To assist with any fitting inquiries you may submit to us

·        Image Data

·        Performance of a contract with you

To publish your image on our image gallery on our website

·        Image Data

·        Consent

·        Necessary for our legitimate interests (to develop our products/services and grow our business)

To contact you for the purposes of research, feedback and surveys

·        Identity and Contact Data

·        Performance of a contract with you

·        Necessary for our legitimate interests (to keep our records updated and to study how customers use our services/products)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

·        Contact, Technical, and Usage Data

·        Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security and to prevent fraud)

·        Consent (to set cookies)

·        Necessary to comply with a legal obligation

To administer our products/services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

 

·        Identity, Contact, and Technical Data

·        Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

·        Identity Contact, Usage, Technical,  Marketing and Communications Data

·        Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

·        Technical and Usage Data

·        Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about products or services that may be of interest to you

 

·        Identity Contact, Technical,  Marketing and Communications Data

·        Necessary for our legitimate interests (to develop our products/services and grow our business)

 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. Generally, we will keep personal data which we collect for up to 5 years after you cease using our services, for any of the purposes mentioned above. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

 

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

 

Promotional offers from us

We may use your Identity, Contact, Technical Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You may receive marketing communications from us if you have:

  • when you have opted in to receive marketing; or
  • requested information from us or purchased services from us and you have not opted out of receiving that marketing.

 

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

 

Opting out

You can ask us or third parties to stop sending you marketing messages at any time following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

 

How we share your personal data

We may share your personal data with external third parties. More detail can be found below.

 

Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table How your personal data is used above.

  • External third parties such as consultants or service providers, acting as processors, based in the United Kingdom who provide IT and system administration or marketing agencies who provide marketing services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Mailchimp for marketing purposes.
  • Specific third parties such as Paypal, Klarna, and Shopify Payments to process payment of our products.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

International Transfers

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

 

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. This includes:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

 

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We may also contact you to ask you for further information in relation to your request to speed up our response.

 

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, please contact us at pixie@molke.co.uk .

 

Changes to the privacy notice and your duty to inform us of changes

Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. We keep our privacy notice under regular review. Please check back frequently to see any updates or changes to our privacy notice.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.